Terms & Conditions

Payment

All prices are indicated in euros €, VAT included, calculated according to current legislation rate of 22%, shipping costs excluded. We accept payments via MasterCard, Visa, American Express, PayPal. Upon receipt of your order, we will send you a confirmation email of your purchase, with the order reference number, the items chosen, and the cost.

Shipping

Shipping to Italy is FREE, for the rest of Europe it is 15 euros. For the rest of the world it is 30 euros. We must adhere to all International import/export laws. For International orders, a customs duty will be charged to you depending upon the country in which you reside. These funds are not set by our store, rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. By law, we cannot change the value of order on commercial invoices. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.
All orders are shipped worldwide with DHL and require proof delivery (signature on delivery, etc ....) This shipping method has a complete tracking system; once your order has been shipped, you will receive an email with the information of shipment tracking, which allows you to track the status delivery progress. Once the package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Make sure you receive yours order in a safe place.

Returns

For any problem with the goods do not hesitate to contact us. If necessary, you can request a refund or exchange goods. Returns must be made within 14 days. Before sending your package back, we ask you to notify us of your request by email, indicating the reasons for the return. The replacement can only be made if the item received has not been used in any way, and is in perfect condition (including the original packaging): returns of damaged items will not be accepted, and consequently not replaced. The return shipment is at the expense of the buyer, while the new shipment is at our expense (condition valid only for the first return). In order to benefit from the return, the order confirmation form and / or invoice must be included in the shipment.